Coffee Machine / Grinder / Milk Steamer FAQ

Coffee machine

Please select the situation(s) that are most applicable to you:


Pressure gauge have no reaction
Cause: If the coffee powder is too coarse or if the weight of coffee powder is too less, such cases cannot from pressure.

 

Solution: Adjust the grinder mill is more immature, or brewing coffee powder increased weight.

 


Water level indicator is flashing
Cause: The water tank is not in suitable position.

 

Solution:"Please re-install the water tank or check the magnet in the water tank has been float."

 


Water leakage inside the machine
Cause: Machine interior fittings loose or cracks

 

Solution:Please send the machine to a repair center.

 


Power light long flash
Cause: The machine does not warm.

 

Solution:Please send the machine to a repair center.

 


Handle is loose
Cause: Grouphead gasket has aged, or the grouphead is wear.

 

Solution:Please change the grouphead gasket or send the machine to a repair center.

 


There is leaking in handle when brewing coffee
Cause: Grouphead gasket has aged, or the grouphead is wear.

 

Solution:Please change the grouphead gasket or send the machine to a repair center.

 


No Steam
Cause: Steam thermoblock is stuff or some parts is malfunction.

 

Solution: Please send the machine to a repair center.

 


Steam amount decrease
Cause: Steam thermoblock is stuff slightly.

 

Solution:Please use the descaling detergent to clean the machine.

 


There is still a small amount of steam after steam is closed.
Cause: This is normal case.

 

Solution:If steam still comes out after 1 minute, please send the machine to a repair center.

 


Temperature of the coffee is not hot enough
Cause: 1) Not warm cup 2) The indoor temperature is low 3) The brewing flow rate is too slow

 

Solution: 1) Warm cup 2) Increase the temperature of the machine (please refer to manual) 3) Adjust the grinder mill or the amount of coffee powder.

 

 

Grinder

Please select the situation(s) that are most applicable to you: 


No response
Cause: Hopper is not installed in suitable position.

 

Solution:Please re-install the hopper.

 


Motor on but cannot grinding.
Cause: Machine interior fittings loose or cracks

 

Solution:Please send the machine to a repair center.

 

 

Milk Steamer

Please select the situation(s) that are most applicable to you:


Power light long flash

 

Cause: 1) The water tank is not in suitable position.

                2) The machine does not warm or the water sensor is malfunction.

 

 

Solution:1) Please re-install the water tank or check the magnet in the water tank has been float.

                    2) Please send the machine to a repair center.

 


No steam
Cause: Steam thermoblock is stuff or some parts is malfunction.

 

Solution:Please send the machine to a repair center.

 


Steam amount decrease
Cause: Steam thermoblock is stuff slightly.

 

Solution:Please use the descaling detergent to clean the machine.